Returns & Exchanges

At Maud's Coffee & Tea, we want you to love every sip; however, due to the perishable nature of our products, we can only accept returns on unopened items or offer replacements for damaged goods within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team via email with your order number and the reason for your return or replacement request.

• 2.
  Verify Eligibility

  Our team will review your request to ensure the product is unopened or qualified for a quality-related replacement under our freshness guarantee.

• 3.
  Secure Packaging

  If a return is authorized, please pack the unopened coffee or tea products securely in their original shipping box to prevent damage during transit.

• 4.
  Refund Processing

  Once we receive and inspect your returned items, we will process a refund to your original payment method within 5-7 business days.